Privacy Policy

Last updated: January 26, 2026

Our commitment: At OwnFlow, we believe your data belongs to you. This Privacy Policy explains how we handle your information with the same transparency we bring to our marketing automation platform.

1. Introduction

OwnFlow ("we," "our," or "us") provides a marketing automation platform designed for B2B companies. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, use our services, or interact with us.

By using OwnFlow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, company name, job title, and password.
  • Billing Information: Payment details, billing address, and transaction history for subscription management.
  • Communications: Information you provide when contacting support, requesting demos, or communicating with us.
  • User Content: Data you upload or create within the platform, including contacts, campaigns, workflows, and analytics configurations.

2.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, features used, and actions taken.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Log Data: Access times, pages viewed, referring URLs, and other standard server logs.

2.3 Information from Third Parties

  • Integrations: Data from third-party services you choose to connect with OwnFlow.

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our marketing automation platform.
  • Account Management: To create and manage your account, process payments, and provide customer support.
  • Communication: To send service updates, security alerts, and respond to your inquiries.
  • Product Improvement: To analyze usage patterns and develop new features.
  • Security: To detect, prevent, and address technical issues, fraud, or security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

4.1 Service Providers

We work with trusted third parties who assist in operating our platform, including cloud hosting, payment processing, and customer support tools. These providers are contractually bound to protect your data.

4.2 Business Transfers

If OwnFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information when required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.

4.4 With Your Consent

We may share information with third parties when you have given explicit consent.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

  • You may export all your data at any time before or after cancellation—no fees, no restrictions.
  • We retain minimal data necessary for legal compliance, dispute resolution, and enforcement of agreements.
  • Marketing contact data you've stored will be deleted within 30 days of account closure unless you request an export.

Data Portability: True to our commitment, you can export your complete dataset anytime. Your data belongs to you—we make sure you can take it with you.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for certain purposes.
  • Restriction: Request restriction of processing under certain circumstances.
  • Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, contact us at pratheekbedrejune20@gmail.com. We will respond within 30 days.

7. Data Security

We implement robust security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256).
  • Access Controls: Strict role-based access controls and multi-factor authentication.
  • Training: Regular security awareness training for all employees.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. International Data Transfers

OwnFlow operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Data Processing Agreements with all sub-processors
  • Compliance with applicable data protection frameworks

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality and security features.
  • Analytics Cookies: Understand how visitors interact with our website.
  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.

10. Children's Privacy

OwnFlow is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. For significant changes, we will provide prominent notice or direct notification.

Your continued use of OwnFlow after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: pratheekbedrejune20@gmail.com
  • Mail: OwnFlow Privacy Team, Peral heavan 4 village kondivita andheri east near aqua line metro station Mumbai 400069

For data protection inquiries in the European Union, you may also contact our Data Protection Officer at pratheekbedrejune20@gmail.com.